Last updated: 9 August 2026

Welcome to Mind Relief Meds. These Terms & Conditions govern your use of the Mind Relief Meds website and any pharmacy, consultation, ordering or related services provided through the website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Mind Relief Meds

Mind Relief Meds provides online pharmacy-related information and services through:

Website: https://www.mindreliefmeds.com

Business Name: Mind Relief Meds
Email:support@mindreliefmeds.com

Before publishing these Terms, ensure that the legal business details above accurately identify the entity responsible for the website and services.

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Provide false, misleading or incomplete information

  • Attempt to access another person’s account

  • Interfere with the operation or security of the website

  • Attempt to bypass our security measures

  • Use the website to obtain medicines for an unlawful purpose

  • Submit information belonging to another person without appropriate authority

We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused.

3. Healthcare and Pharmacy Services

Information provided on this website is intended to support access to appropriate healthcare and pharmacy services.

Information on the website should not be considered a substitute for professional medical advice, diagnosis or treatment.

If you have concerns about your health, symptoms or medication, speak with an appropriately qualified healthcare professional.

4. Prescription Medicines

Some medicines available through pharmacy services are prescription-only medicines (POMs).

Where a prescription or clinical assessment is legally required:

  • You may be required to complete a healthcare assessment.

  • Relevant information must be provided accurately.

  • A qualified prescriber or healthcare professional must determine whether treatment is appropriate.

  • A medicine will not necessarily be prescribed simply because you request it.

  • The final treatment decision rests with the appropriate healthcare professional.

  • A prescription does not guarantee that a particular medicine will be available if there are legitimate supply or dispensing considerations.

This applies to prescription treatments relating to areas such as pain management, sleep difficulties, anxiety and ADHD.

5. Clinical Assessment

Where an online consultation or clinical assessment is offered, you must provide accurate and complete information.

This may include information about:

  • Your symptoms

  • Medical history

  • Existing health conditions

  • Current medicines

  • Allergies

  • Previous treatments

  • Other information relevant to your assessment

Providing inaccurate, incomplete or deliberately misleading information may result in your consultation being declined or treatment being withheld.

A healthcare professional may request additional information or advise you to consult your GP or another healthcare provider where appropriate.

6. Pain Relief Medicines

Pain-relief medicines vary in their legal classification, strength, risks and appropriate uses.

Some may be available from a pharmacy without a prescription, while others require a prescription and clinical assessment.

You must use pain-relief medicines only as directed by the product information, pharmacist, prescriber or other appropriate healthcare professional.

Do not exceed the recommended dose or combine medicines without first checking that doing so is safe.

7. Sleeping Medicines

Sleep treatments vary depending on the cause and severity of sleep difficulties.

Where prescription sleeping medicines are involved, they are supplied only following the appropriate clinical and prescription process.

You should not alter your dose, combine sleeping medicines with other medicines or use them with alcohol unless you have received appropriate professional advice.

8. Anxiety Treatments

Treatment for anxiety varies according to the individual’s symptoms, medical history and circumstances.

Where prescription anxiety medication is required, it will only be supplied following the appropriate clinical assessment and prescription process.

You should not start, stop or change the dose of prescription anxiety medication without speaking with an appropriate healthcare professional.

9. ADHD Medicines

ADHD medicines are subject to specific prescribing and legal requirements.

Where ADHD treatment is requested, an appropriate healthcare professional must determine whether treatment is clinically suitable.

Requesting a particular ADHD medicine does not guarantee that it will be prescribed or supplied.

You must not provide false information or attempt to obtain medication for another person without appropriate authority.

10. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

However:

  • Product availability may change.

  • Packaging may differ from images shown online.

  • Product information may be updated by manufacturers.

  • Availability of particular medicines may be affected by supply conditions.

  • Information on our website should not replace the official product information or professional medical advice.

If you have questions about a particular medicine, speak with a pharmacist or other appropriate healthcare professional.

11. Orders

When you place an order through our website, you are making a request to purchase the selected products or services.

An order confirmation does not necessarily mean that your order has been finally accepted or that a prescription medicine will be supplied.

Orders may be subject to:

  • Product availability

  • Payment verification

  • Prescription requirements

  • Clinical assessment

  • Identity or age checks where applicable

  • Legal and regulatory requirements

We reserve the right to decline or cancel an order where there is a legitimate reason to do so.

12. Pricing

We make reasonable efforts to ensure that prices displayed on the website are accurate.

However, errors may occasionally occur.

If an incorrect price has been displayed, we may contact you before processing the order and give you the opportunity to proceed at the correct price or cancel the order.

Prices may change from time to time without notice.

13. Payment

Payment must be made using one of the payment methods made available during checkout.

You confirm that:

  • The payment information you provide is accurate.

  • You are authorised to use the selected payment method.

  • You will not attempt to use a fraudulent or unauthorised payment method.

Payments may be processed by third-party payment providers. Their own terms and privacy policies may also apply.

14. Delivery

Delivery options, costs and estimated delivery times will be displayed where applicable.

Delivery times are estimates and may be affected by:

  • Clinical or prescription checks

  • Payment verification

  • Product availability

  • Courier delays

  • Incorrect delivery information

  • Circumstances outside our reasonable control

We cannot guarantee delivery by a particular date unless expressly stated otherwise.

15. Delivery Address

You are responsible for providing an accurate and complete delivery address.

If an incorrect address is provided and the parcel cannot be delivered, additional delivery charges or other arrangements may apply.

Please contact us as soon as possible if you realise that your delivery information is incorrect.

16. Discreet Packaging

Where appropriate, healthcare-related orders may be packaged in a manner designed to protect the privacy and integrity of the contents during delivery.

Packaging arrangements may vary depending on the product, delivery service and applicable requirements.

17. Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed, dispensed or dispatched.

Certain medicines and healthcare products may also be subject to specific restrictions concerning cancellation and return for safety reasons.

18. Returns and Refunds

Returns and refunds are subject to applicable law, product type, order status and our refund procedures.

For medicines and healthcare products, additional restrictions may apply for safety and regulatory reasons.

Do not return medicines without first contacting us for instructions.

If an item arrives damaged, incorrect or defective, contact our support team as soon as possible with your order information and relevant details.

19. Damaged or Incorrect Orders

If you receive an incorrect or damaged order, please contact us promptly.

We may request:

  • Your order number

  • Details of the issue

  • Photographs of damaged packaging or products

  • Other information reasonably required to investigate the matter

We will review the issue and advise you of the appropriate next steps.

20. Your Responsibilities

When using our services, you are responsible for:

  • Providing accurate information

  • Providing accurate delivery details

  • Informing healthcare professionals about relevant medicines and health conditions

  • Following professional instructions

  • Using medicines only as directed

  • Keeping medicines secure

  • Not sharing prescription medicines with another person

You should seek appropriate medical assistance if you experience serious or concerning symptoms.

21. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login information.

You must notify us promptly if you believe that your account has been accessed without your permission.

We are not responsible for losses resulting from your failure to keep your account credentials secure, except where applicable law provides otherwise.

22. Intellectual Property

Unless otherwise stated, the content of this website, including:

  • Text

  • Logos

  • Graphics

  • Images

  • Website design

  • Page layouts

  • Branding

  • Original materials

is owned by or licensed to Mind Relief Meds and may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify or commercially exploit website content without appropriate permission.

23. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment processors, delivery providers or technology platforms.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

You should review the terms and privacy policies of third-party services before using them.

24. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Uninterrupted

  • Free from technical problems

  • Free from security vulnerabilities

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

25. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to this, Mind Relief Meds will not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these terms affects your statutory rights as a consumer.

26. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Internet or telecommunications failures

  • Courier disruptions

  • Industrial disputes

  • Government action

  • Changes in legal or regulatory requirements

  • Supply shortages

  • Major technical failures

  • Other circumstances beyond our reasonable control

Where possible, we will take reasonable steps to minimise the effect of such circumstances.

27. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy and applicable data-protection requirements.

Healthcare information is handled with particular care because it may constitute special category data under UK data-protection law.

28. Complaints

If you have a complaint about our website, services, order or customer experience, please contact us first so that we can investigate and attempt to resolve the matter.

Email: support@mindreliefmeds.com

Please include your order number or relevant information where applicable.

Where a complaint concerns a regulated pharmacy or healthcare professional, you may also have rights to raise the matter with the relevant professional or regulatory body.

29. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to:

  • Our services

  • Website functionality

  • Legal requirements

  • Regulatory requirements

  • Business practices

The latest version will be published on this page with an updated “Last updated” date.

Your continued use of the website following changes means that the updated terms will apply to your future use of the website, subject to applicable law.

30. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to the applicable jurisdiction and mandatory consumer protections that apply to you.

Nothing in these Terms is intended to remove or restrict any statutory consumer rights you may have.

31. Contact Us

If you have questions about these Terms & Conditions, please contact:

Mind Relief Meds
Website: https://www.mindreliefmeds.com
Email: support@mindreliefmeds.com

We will be happy to assist with questions regarding our website, pharmacy services, orders and general customer support.