How do I place an order?
You can browse the available services and products on the Mind Relief Meds website and follow the checkout process. Where a medicine requires a prescription or clinical assessment, the appropriate checks must be completed before it can be supplied.
How do I know if my order has been placed?
Once your order has been successfully submitted, you should receive an order confirmation by email. Please check your spam or junk folder if you do not see the confirmation in your inbox.
Where is my order?
Once your order has been dispatched, you will receive delivery information and, where available, tracking details. You can use the tracking information provided to follow the progress of your parcel.
Can I cancel my order?
If you need to cancel an order, contact our customer service team as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.
Can I change my delivery address?
Please contact our customer service team as soon as possible if you need to change your delivery address. We cannot guarantee that changes can be made after an order has been processed.
Medicines & Treatment
Do I need a prescription to order medication?
It depends on the medicine. Some medicines can be purchased from a pharmacy without a prescription, while prescription-only medicines require an appropriate prescription and clinical assessment before they can be supplied.
Can I order pain relief medication?
Mind Relief Meds provides access to appropriate pain-relief options. The availability of a particular medicine depends on its legal classification, your individual circumstances and, where required, an appropriate clinical assessment or prescription.
Can I order sleeping tablets?
Some sleep-support products may be available without a prescription, while prescription sleeping medicines require appropriate clinical assessment and a valid prescription. Treatment should always be used according to professional advice.
Can I get anxiety medication?
Treatment for anxiety depends on your symptoms, medical history and individual circumstances. Where prescription medication is appropriate, it can only be supplied following the required clinical assessment and prescription process.
Can I get ADHD medication?
ADHD medicines are prescription medicines and require appropriate assessment and prescribing by an authorised healthcare professional. A request for a particular ADHD medicine does not guarantee that it will be prescribed or supplied.
Can I request a specific medicine?
You can enquire about a specific medicine, but a request does not guarantee that it will be supplied. Prescription medicines are subject to clinical assessment, suitability and applicable UK requirements.
What happens if the medicine I request is not suitable?
Your safety comes first. If a requested medicine is not considered appropriate, you may be advised to discuss alternative treatment options with a pharmacist, prescriber or GP.
Can I take more than one medicine at the same time?
Some medicines can interact with one another. Always provide accurate information about your current medicines, supplements and relevant health conditions so that an appropriate healthcare professional can assess whether treatment is suitable.
Delivery
When will my order be dispatched?
Dispatch times depend on the service and the outcome of any required clinical or prescription checks. Once your order has been dispatched, you will receive the relevant delivery information.
How can I track my order?
If tracking is available for your delivery, your tracking information will be provided after dispatch. You can use the tracking number or package ID to follow your parcel.
What happens if my order is delayed?
If your order has not arrived within the expected delivery period, please contact our customer service team with your order details so that we can investigate the delay.
What happens if I have not received my order?
If your expected delivery period has passed and your parcel has not arrived, contact our support team. We will help you check the delivery status and determine the appropriate next steps.
Is my medication packaged discreetly?
Healthcare privacy is important to us. Where applicable, orders are packaged appropriately to help protect the privacy and integrity of the contents during delivery.
Returns & Refunds
Can I return medication?
Returns of medicines may be subject to specific safety, legal and pharmacy requirements. Please contact Mind Relief Meds before returning any medicine so that you can receive the appropriate guidance.
Can I get a refund?
Refund eligibility depends on the product, order status and applicable terms. Contact our customer service team with your order details if you believe you are entitled to a refund.
What should I do if my order arrives damaged?
Contact us as soon as possible and provide your order number together with clear photographs of the damaged packaging or product where appropriate. Our team will review the issue and advise you on the next steps.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on the order and the services available at the time of purchase.
Why has my payment failed?
A payment may fail because of an issue with your card, bank, payment provider or the information entered during checkout. Check your payment details and contact your bank or payment provider if necessary.
Is my payment information secure?
Payment information is processed through the payment methods and providers available at checkout. Do not send your full card details or other sensitive payment information to customer support by email or chat.
Privacy & Support
Is my healthcare information confidential?
We take the privacy of your personal and healthcare information seriously. Information should be handled securely and in accordance with applicable UK privacy and data-protection requirements.
How can I contact Mind Relief Meds?
You can contact our customer service team through the contact options provided on the website. Please have your order number available when contacting us about an existing order so that we can assist you more efficiently.