Last updated: 9 August 2026

At Mind Relief Meds, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, use our pharmacy services, submit a consultation, or place an order.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Mind Relief Meds operates this website and provides pharmacy-related services and healthcare information.

For the purposes of applicable data protection legislation, the organisation responsible for your personal information is:

Business Name: Mind Relief Meds
Website: https://www.mindreliefmeds.com
Email: support@mindreliefmeds.com

Where applicable, we act as the data controller for the personal information we process.

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

This may include:

  • Full name

  • Date of birth

  • Email address

  • Telephone number

  • Billing and delivery address

  • Account information

  • Order information

  • Customer service communications

Healthcare Information

Where required to provide healthcare or pharmacy services, we may collect information such as:

  • Relevant medical history

  • Current symptoms

  • Existing health conditions

  • Current medicines and treatments

  • Allergies

  • Information relating to pain, sleep, anxiety or ADHD

  • Information provided during a consultation

  • Relevant information supplied by a healthcare professional

Health information is considered special category data under the UK GDPR and requires additional safeguards.

Payment Information

Payments may be processed through third-party payment providers. We may receive information such as payment status, transaction reference and limited payment details, but we do not necessarily store complete card details ourselves.

Technical Information

When you use our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website

  • Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Create and manage your account

  • Process and fulfil orders

  • Provide pharmacy and healthcare services

  • Assess information submitted during consultations

  • Facilitate appropriate prescription services

  • Communicate with you about your order or consultation

  • Arrange delivery

  • Respond to enquiries and customer-support requests

  • Process payments and refunds

  • Maintain records required by law

  • Improve our website and services

  • Protect our website against fraud, misuse and security threats

  • Meet legal, regulatory and professional obligations

We only collect and use information that is necessary, relevant and appropriate for the purpose for which it is processed. UK data protection principles require organisations to process personal data lawfully, fairly and transparently and to limit data collection to what is necessary.

4. Healthcare Information

Because Mind Relief Meds may provide services relating to medicines and healthcare, some information you provide may reveal information about your physical or mental health.

This may include information relating to:

  • Pain and pain-management needs

  • Sleep difficulties

  • Anxiety

  • ADHD

  • Existing medicines

  • Previous or current treatment

  • Medical history

Health information is classified as special category data under the UK GDPR. Organisations must have both an appropriate Article 6 lawful basis and an applicable Article 9 condition when processing special category data.

We take additional care to ensure that healthcare information is accessed only where necessary and is handled securely.

5. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Contract

We may process information when it is necessary to provide a service you have requested, process an order or fulfil our obligations to you.

Legal Obligation

We may process information where necessary to comply with applicable laws, regulations, regulatory requirements or record-keeping obligations.

Legitimate Interests

We may process certain information where it is necessary for legitimate business interests, such as website security, fraud prevention, service improvement and customer support, provided those interests do not override your rights.

Consent

Where required, we may ask for your consent before processing certain information or sending specific types of marketing communication. Where consent is used, you can withdraw it at any time.

Healthcare and Special Category Processing

Where healthcare information is processed, we will rely on an applicable UK GDPR Article 9 condition in addition to the relevant Article 6 lawful basis. Health and social care provision can be one relevant condition where the legal requirements and safeguards are met.

6. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Unauthorised disclosure

  • Alteration

  • Destruction

  • Misuse

Access to sensitive information is restricted to people who need it for legitimate business, healthcare, legal or regulatory purposes.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

7. Who We Share Your Information With

We may share relevant information with trusted third parties where necessary to provide our services or meet legal requirements.

These may include:

  • Healthcare professionals involved in your care

  • Pharmacists and authorised pharmacy personnel

  • Prescription or clinical service providers

  • Payment service providers

  • Delivery and courier providers

  • Website hosting and IT providers

  • Customer-support providers

  • Professional advisers

  • Regulators or government authorities where legally required

  • Law enforcement agencies where required by law

We do not sell your personal healthcare information to third parties.

Where we use third-party service providers as processors, appropriate contractual arrangements and safeguards should be used to protect personal data.

8. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements and that appropriate safeguards are in place.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law, regulatory requirements or legitimate record-keeping obligations.

Healthcare and pharmacy records may need to be retained for specific periods depending on the applicable legal and professional requirements.

When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

10. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure website traffic

  • Support security

Where required, we will ask for your consent before using non-essential cookies.

You can manage cookie preferences through your browser or our cookie-management tools.

11. Marketing Communications

If you have opted to receive marketing communications, we may send you information about relevant services, healthcare information, updates or promotions.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

We will not use your healthcare information for marketing purposes unless there is an appropriate lawful basis and any additional requirements have been satisfied.

12. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of certain information to another organisation

  • Withdraw consent where processing is based on consent

  • Object to certain direct marketing

Some rights are not absolute and may be subject to legal or regulatory requirements.

13. How to Exercise Your Rights

If you would like to exercise your data protection rights, please contact:

Email: support@mindreliefmeds.com

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before releasing or changing personal information.

14. Children

Our services are intended for appropriate users of the relevant healthcare services.

We do not knowingly collect personal information from children where doing so would be unlawful or inappropriate. If you believe a child has provided personal information to us improperly, please contact us.

15. Third-Party Websites

Our website may contain links to external websites, including payment providers, healthcare resources or other services.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Mind Relief Meds
Website: https://www.mindreliefmeds.com
Email: support@mindreliefmeds.com

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

 

Important Healthcare Notice

Mind Relief Meds takes the privacy and security of healthcare information seriously. Information concerning physical or mental health receives additional protection under UK data protection law.

Prescription medicines are subject to applicable clinical, prescribing, dispensing and legal requirements. Providing information through our website does not automatically guarantee that a particular medicine will be prescribed or supplied.