Delivery Process

Once your order has been successfully processed, it will be prepared for dispatch.

For medicines requiring a prescription or clinical assessment, the relevant checks must be completed before the order can be dispensed and dispatched.

After dispatch, you will receive the available delivery information and, where applicable, tracking details.

Delivery Times

Delivery times may vary depending on:

• Your delivery location
• The delivery service selected
• Product availability
• Payment verification
• Prescription or clinical assessment requirements
• Courier delays

Any estimated delivery timeframe provided at checkout is an estimate and is not necessarily a guaranteed delivery date.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking details supplied to monitor the progress of your delivery.

Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact our support team.

We may ask for your:

• Order number
• Name
• Delivery address
• Tracking information, where available

We will review the delivery status and advise you on the appropriate next steps.

Incorrect Delivery Information

Please ensure that your delivery details are accurate before completing your order.

If you notice an error in your delivery address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional delivery charges may apply if an order needs to be resent because incorrect delivery information was provided.

Discreet Packaging

We understand that privacy is important when ordering healthcare products.

Where appropriate, orders are packaged securely and discreetly to help protect the privacy and integrity of the contents during delivery.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Where appropriate, provide photographs of the outer packaging and the contents so that we can assess the issue and advise you on the next steps.

Missed Deliveries

If you are unavailable when delivery is attempted, the courier may provide instructions for arranging another delivery or collection.

The exact procedure will depend on the delivery provider used for your order.

Contact Us

If you have questions about your delivery or need assistance with an existing order, please contact: