Last updated: 9 August 2026

At Mind Relief Meds, we want you to have a clear and straightforward experience when using our pharmacy services. This Returns & Refund Policy explains when an order may be cancelled, returned or refunded and what to do if there is a problem with your order.

Website: https://www.mindreliefmeds.com

1. Medicines and Healthcare Products

For health, safety and regulatory reasons, medicines that have been dispensed or supplied may not be eligible for return or resale.

This can include prescription medicines and other pharmacy products where returning the item could compromise its safety, quality, storage conditions or integrity.

Please contact us before sending any medicine back. Do not return medicines without receiving instructions from our pharmacy or customer-support team.

2. When Can I Request a Refund?

Depending on the circumstances, you may be able to request a refund where:

  • You received the wrong product.

  • Your order arrived damaged.

  • A product is defective or faulty.

  • Your order was cancelled before it was processed or dispatched, where cancellation is permitted.

  • You were charged incorrectly.

  • We are unable to fulfil an order that you have already paid for.

  • A refund is otherwise required under applicable consumer law.

Any refund request will be reviewed based on the circumstances of the order and applicable legal requirements.

3. Incorrect Orders

If you receive a product that does not match your order, please contact us as soon as possible.

Please provide:

  • Your order number

  • Your name

  • Details of the incorrect item

  • Photographs of the product and packaging where appropriate

We will review the issue and explain the appropriate next steps.

Where the error was caused by us, we will take reasonable steps to correct the issue.

4. Damaged Orders

If your order arrives damaged, please contact us promptly.

Where possible, provide photographs showing:

  • The outer packaging

  • The damaged packaging

  • The product

  • Any visible damage to the contents

Do not use a damaged medicine if you are concerned that its packaging, seal or contents have been compromised. Contact us or seek appropriate professional advice.

5. Faulty or Defective Products

If you believe a product is faulty or defective, contact our support team with your order details and an explanation of the problem.

We will assess the issue and, where appropriate, arrange a suitable remedy in accordance with applicable consumer rights and product requirements.

6. Cancelling an Order

If you want to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests where possible, but cancellation may not be possible once an order has been:

  • Clinically assessed

  • Dispensed

  • Prepared for dispatch

  • Dispatched

Prescription medicines may be subject to additional restrictions because of their nature and applicable pharmacy requirements.

7. Unwanted Medicines

For safety reasons, please do not send unwanted medicines back to us without first contacting us.

Medicines that have already been dispensed or supplied may not be suitable for return or resale, even if the packaging remains unopened.

If you no longer need a medicine, ask a pharmacist about the appropriate way to dispose of it safely.

8. Refunds for Prescription Medicines

If a prescription medicine has already been clinically assessed, prescribed, dispensed or supplied, a refund may not automatically be available simply because you have changed your mind or no longer require the medicine.

Each situation will be considered individually, taking into account applicable pharmacy, consumer and legal requirements.

9. Refund Processing

Where a refund is approved, it will normally be issued using the original payment method where possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

We will confirm when an approved refund has been processed.

10. Delivery Charges

Where an order is refunded because of an error on our part, such as receiving the wrong item or an item being damaged before delivery, any applicable delivery charges will be considered as part of the refund process.

Where an order is cancelled for another reason, delivery charges may not be refundable depending on the circumstances and whether the order has already been dispatched.

11. Missing Orders

If your order has not arrived within the expected delivery period, please contact us.

We may need to check:

  • Your order number

  • Delivery address

  • Dispatch information

  • Tracking information

  • Courier delivery status

We will investigate the matter and advise you of the appropriate next steps.

12. Failed or Returned Deliveries

If a parcel is returned to us because an incorrect address was provided, delivery was repeatedly unsuccessful or the recipient could not receive the parcel, please contact our support team.

Any further delivery or refund arrangements will depend on the circumstances of the order and the nature of the products involved.

13. How to Request a Return or Refund

To request a return, cancellation or refund, contact:

Mind Relief Meds
Email: [Insert customer-support email]Telephone: [Insert telephone number]

Please include:

  • Your full name

  • Order number

  • Date of order

  • Product or service concerned

  • Reason for your request

  • Photographs or other supporting information where relevant

Our team will review your request and provide further instructions.

14. Do Not Send Medicines Without Instructions

Please do not post medicines or healthcare products back to Mind Relief Meds without contacting us first.

Certain medicines may require specific handling, storage, disposal or return procedures. We will tell you what to do based on the circumstances of your order.

15. Your Statutory Rights

Nothing in this Returns & Refund Policy is intended to remove or restrict any rights you may have under applicable UK consumer protection law.

Where applicable, your statutory rights remain unaffected.

16. Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes to our services, legal requirements, pharmacy requirements or business practices.

The latest version will always be published on this page.

The “Last updated” date at the top of the policy indicates when it was most recently revised.

17. Contact Us

If you have questions about returns, refunds or cancellations, please contact us before sending anything back.

Mind Relief Meds
Website: https://www.mindreliefmeds.com
Email: support@mindreliefmeds.com